Privacy Policy
1. Scope & Applicability
This Privacy Policy applies to all individuals who visit our website (ppxweddingcars.com), submit wedding transportation requirements as customers ("Customers"), register vehicles as car owners or operators ("Operators" or "Vendors"), or interact with our booking assistance desk via WhatsApp, Phone, or Email.
2. Information We Collect
We only collect information strictly required to facilitate seamless wedding car bookings and verify operator credentials:
👤 Customer Information
Full name, mobile phone number, email address, wedding/event date, event city, pickup and destination addresses, vehicle model preferences, budget considerations, and booking remarks.
🚘 Operator & Fleet Information
Owner/Agency name, contact details, business location, PAN/Aadhaar details for KYC verification, vehicle registration certificate (RC), commercial permits, insurance papers, fitness records, vehicle photos, and chauffeur details.
📱 Digital & Technical Usage Data
IP address, browser type, device information, operating system, approximate location, referring URLs, and web event interaction metrics collected through cookies and secure analytics scripts.
3. How We Use Your Information
We process your data strictly for legitimate business and fulfillment purposes:
- Connecting Bookings: Matching customer wedding vehicle inquiries with verified local operators operating within the requested service vicinity.
- Quotation Management: Enabling operators to submit precise, personalized quotations and allowing customers to evaluate and accept quotes.
- Automated Transactional Alerts: Sending quotation notifications, booking confirmations, chauffeur assignment updates, and reminders via WhatsApp Cloud API, Email, and SMS.
- Operator Onboarding & KYC: Verifying operator authenticity, commercial permits, vehicle safety, and insurance coverage to safeguard customer safety.
- Service Improvements & Fraud Prevention: Protecting against malicious activity, unauthorized access, fake listings, and ensuring platform reliability.
4. Information Sharing & Disclosures
Your details are shared only under specific, necessary operational circumstances:
- Between Customer and Operator: Once a quotation is accepted and the booking deposit is confirmed, essential contact details (Customer name, pickup address, operator name, phone number, car registration, and driver details) are shared between both parties to coordinate vehicle delivery on the wedding day.
- Operational Service Providers: Trusted third-party infrastructure providers who assist our operations under strict confidentiality obligations, including Meta WhatsApp Cloud API for notifications, transactional email relays, SMS gateways, and secure cloud server hosts.
- Legal & Regulatory Compliance: When required by competent law enforcement agencies, court orders, or applicable Indian statutory regulations.
5. Cookies & Tracking Technologies
Our website utilizes cookies and similar web technologies to enhance user navigation and track anonymous performance metrics:
- Essential Session Cookies: Required to maintain operator authentication, secure booking forms, and prevent form resubmissions.
- Analytical Tools: We may utilize Google Analytics and Microsoft Clarity to understand aggregate visitor journeys, analyze page loading speeds, and optimize mobile responsiveness.
- Advertising Pixels: We may use the Meta (Facebook) Pixel to measure wedding campaign effectiveness without recording sensitive financial credentials.
6. Data Security & Retention
We employ administrative, physical, and industry-standard technical measures (including SSL/TLS 256-bit encryption, salted bcrypt password hashing, and role-based database access permissions) to protect your personal information against unauthorized disclosure, loss, or misuse.
We retain transaction and booking records for as long as necessary to satisfy accounting, warranty, tax, and legal obligations under Indian law.
7. Your Legal Rights
Subject to applicable regulations, you have the right to:
- Request a copy of the personal information stored in your account.
- Request corrections or updates to inaccurate profile or vehicle details.
- Opt out of non-essential promotional communications at any time.
- Request account deletion and document removal (subject to active bookings and tax retention requirements).
8. Updates to this Policy
We may periodically update this Privacy Policy to reflect platform enhancements or statutory changes. Any revisions will be published on this page with an updated "Last Updated" timestamp.
Have Questions About Your Data Privacy?
Our dedicated Data Protection officer is available to assist you with any privacy-related inquiries or document requests.